Presentation by David Wilbur, CEO, Vetergy Group at MaintenanceCon, Chicago, 2019.
Attendees will be introduced to human error as a tool for improvingorganizational reliability. Human error is inevitable and serves as a symptom of systemic failure. As with all symptoms, it becomes a signal spurring systemic change.
The idea is to welcome human error as an indication that leadership shouldinvestigate the dark, murky, uncomfortable cultural issues that enabled the error. We will illustrate our ideas with first-hand stories from ourexperiences as leaders, naval aviators, and consultants in manufacturingindustries.
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